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The Building Hub

The Building Hub has partnered with Builtin to provide insurance, risk advice and support to members.

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Builtin Benefits

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Construction Sector Expertise

All our customers are in the construction sector, so our understanding of the risks you face and the cover you need is second to none

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Responsive Service

We know you're busy and need things sorted quickly, so that's what we aim to do

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Making Your Life Easier

We aim to make the process of arranging, amending, renewing and claiming as painless as possible

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A Relationship for the Long Term

As trusted risk advisers our role is to ensure our clients have the best possible cover with the best possible service. That's been the focus of our business for more than 20 years and it's why customers choose us year after year

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Builtin's advisers are experts in helping Licensed Building Practitioners and other construction-related professionals and businesses assess and manage their risk. 

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Additional Benefits

Builtin's mission is to help construction professionals manage their risk. But we (and you) can't do this alone. That's why we've built partnerships with other like-minded industry businesses, to bring our customers a range of great benefits and services. Check them out below.

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Claim Examples

Liability for Grout Discolouration

Our Auckland-based insured was contracted to tile a new bathroom in January 2020. Subsequently, the grout began to discolour. An independent assessment was conducted and the cause determined to be a problem with the grout mix prepared by the tiler. The third party wanted another tiler to complete the remediation work.

A cash settlement of $13,500 was paid, with the insured contributing $1,000 as their excess under the faulty workmanship clause.

LBP Complaint

Our client replaced a window and did some minor cladding repairs. It was understood that the work would not include finishing as the homeowners wanted to keep costs down by doing the prep and painting work themselves.  They were also unwilling to pay for scaffolding and supplied a secondhand window.

Upon completion of the work the homeowners refused to pay the final invoice and alleged that the work was below standard and included faulty workmanship.

A complaint was lodged with the Building Practitioners Board (BPB) and a claim under the insured’s statutory liability insurance was made. Lawyers were appointed to act on behalf of the client and a submission to the BPB was made refuting the complaint.

The BPB elected not to uphold the complaint or hold a hearing on it. Legal fees paid under the insured’s policy were over $18,000.

Cracked Benchtop

A stone benchtop had cracked when the builder lifted it to adjust the position of the cupboards underneath. A claim under the contract works insurance policy was declined on the basis that the damage was caused by faulty workmanship. We disputed this and pursued it strongly but were not successful. Instead, we lodged a claim under the insured’s liability policy, which was with a different insurer.

The liability insurer agreed that the benchtop was owned by the third party and the damage was accidental not faulty workmanship.

This triggered settlement of the claim to the value of circa $7,000, less a $1,000 excess due to the benchtop being in the care, custody and control of the insured at the time of the loss.

Client Testimonials

You guys have always been very helpful and whenever I’ve needed something you’ve sorted it out no trouble.

Brian Fryer
BECC Builders Limited

I like the guys at Builtin because they are a personable, family business that cares about their customers, just like we do. They’re also specialists in construction, so I can rely on them to give us the cover we need.

Sam McCarthy
McCarthy Builders Limited

I couldn’t be more impressed. Claims have always been handled quickly, without any hassles.

Ray Watkins
Ray Watkins Building Contractors
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