A TAILORED INSURANCE PACKAGE FOR TANZ MEMBERS

Complete Tiling was tiling the splashback for a new kitchen and the employee accidentally dropped a trowel on the new hob scratching it.  The homeowner demanded replacement.

The damage to the hob was covered by Complete Tiling’s public liability policy, as this is third party property damage. The homeowner did not want to claim on their contents cover and purchased a new hob.  The cost of the hob and installation were invoiced to and paid by Complete Tiling.  Their insurer then reimbursed Complete Tiling’s net costs, less the excess.

Total Tiles installed tiles in a new bathroom.  A month after the job was completed the grout in the shower discoloured and began crumbing.  The homeowner complained about the crumbling and was concerned about water getting under the tiles, also alleging tiles were lifting.  Total Tiles inspected the shower and concluded the colour change related to an installation error.  The shower needed retiling.

Total Tiles made a claim on their public liability policy.  The change to the physical state of the grouting and resultant damage to tiles (lifting) satisfied the definition of property damage. The cost of replacing the tiles in the shower was covered under the Defective Workmanship extension of their policy.  Total Tiles sourced and installed the tiles. Their insurer met the net cost of completing the work, less excess.